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Colorado Health Access Survey FAQs

Have you received a letter or email from the Colorado Health Institute inviting you to complete a survey?

Here are answers to some common questions about the Colorado Health Access Survey.

What is the Colorado Health Access Survey?

The Colorado Health Access Survey (CHAS) is conducted every other year to measure the health of Coloradans, their interactions with the health care system, and the impact of major health care policy developments. More than 10,000 households are surveyed anonymously, online and by phone, to gather a representative sample of Colorado’s regions and population. The Colorado Health Institute (CHI) administers the CHAS through its survey vendor, NORC.

Is the survey confidential?

The CHAS is voluntary and confidential. Information that personally identifies you in any way is kept in the strictest confidence and no one, including CHI, will see your name or contact information. Any published study results will be released in summary form and will not contain identifiable personal information. Your decision to participate will not affect your insurance, health care, or relationship with any state or federal agency.

How do you use the survey data?

Data from the CHAS are used to identify trends, shortcomings, and successes in Colorado’s health care system. Policymakers, public health agencies, researchers, foundations, news media, and nonprofits, including the Colorado Health Institute, use CHAS data to inform their work. To see how this data has been publicly shared in the past, visit: https://www.coloradohealthinstitute.org/research/CHAS.

Why was my home selected?

CHI’s survey vendor, NORC, randomly selected addresses within the state of Colorado to participate in this study. When the results are released as statistics, no one person answers can ever be identified.

How did you get my email address?

CHI’s survey vendor, NORC, used multiple data sources to match emails with addresses.

Who sponsors the Colorado Health Access Survey?

The survey is primarily funded by The Colorado Health Foundation, a nonprofit philanthropic organization focused on improving the health of all Coloradans. It is also supported by the Colorado Department of Health Care Policy and Financing, the Colorado Department of Human Services Office of Behavioral Health, the Colorado Springs Health Foundation, Delta Dental of Colorado Foundation, Community First Foundation, Rocky Mountain Health Foundation, and the Latino Community Foundation of Colorado.

What is NORC?

NORC at The University of Chicago is a nonprofit social science research organization. It has been contracted by CHI to conduct the 2021 Colorado Health Access Survey. 

How is the state of Colorado involved?

The Colorado Department of Health Care Policy and Financing and the Colorado Department of Human Services Office of Behavioral Health collaborate with the Colorado Health Institute by sponsoring questions on the 2021 Colorado Health Access Survey. These agencies use CHAS data to inform their work. Your decision to participate will not affect your relationship with any state or federal agency, and these groups will not have access to identifiable data from the survey.

Who do I contact if I still have questions?

If you have questions or comments about the survey, please email Eli Boone, Policy Analyst, at BooneE@ColoradoHealthInstitute.org.

How do I complete the survey?

Visit colohealthsurvey.com and enter the seven-digit access code included in your mailing materials or call 1.888.326.9412.


PLEASE NOTE: The Colorado Health Access Survey will never make unsolicited calls as part of this survey, will never try to sell you anything, and will never ask for a donation. Nobody will ask you for any credit card, bank account, or social security number information. If you are contacted by anybody requesting this information, do not share it and contact the appropriate authorities.

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